使用条款和条件
[www.redcaptask.com] is developed and provided by [EASYCLOUDTECH INC,], and is one of the company's core products.
最新更新: [12/02/2022]
Terms of Use
1. Introduction
Welcome to RedCap Task and RedCap Tasker, proprietary software platforms owned and operated by EASYCLOUDTECH INC ("Company," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of RedCap Task (the "User Platform") and RedCap Tasker (the "Merchant Platform"). By accessing or using either platform, you acknowledge and agree to these binding Terms.
2. Scope and Definitions
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"User": Any individual or entity accessing or using RedCap Task.
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"Tasker": Service providers registered on RedCap Tasker to offer services.
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"RedCoin": The designated virtual currency for transactions within the platforms.
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"Content": All digital material, including text, images, videos, and audio, available on the platforms.
3. License Grant and Restrictions
Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable license to access and use RedCap Task and RedCap Tasker for legitimate purposes. You shall not misuse the platforms in any manner inconsistent with these Terms or applicable laws.
4. User and Tasker Obligations
Users and Taskers must adhere to all applicable laws and regulations. The platforms shall not be used for any unlawful activities, nor shall they be employed to disseminate harmful or malicious software.
5. Intellectual Property Rights
The Company retains all rights, title, and interest in and to RedCap Task and RedCap Tasker, including all related intellectual property rights. Unauthorized reproduction, modification, or distribution of any part of the platforms is strictly prohibited.
6. Content Responsibility
Any Content you submit or generate on the platforms is your responsibility. By providing Content, you grant the Company a royalty-free, perpetual license to use such Content in connection with the operation of the platforms.
7. Tasker Representations
Taskers on RedCap Tasker affirm their compliance with all relevant qualifications, legal standards, and adherence to the Company’s policies.
8. Account Security
You are solely responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.
9. Disclaimers
The Company provides RedCap Task and RedCap Tasker on an "as is" and "as available" basis. We expressly disclaim all warranties, whether express or implied, including without limitation to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platforms.
11. Fees and Financial Transactions
Taskers agree to pay service fees, denominated in RedCoins, for access to and use of RedCap Tasker. All transactions must comply with our financial terms.
12. Dispute Resolution
Any disputes arising under these Terms will be resolved first through direct negotiation. Failing resolution, disputes will be subject to binding arbitration.
13. Amendments to Terms
The Company reserves the right to amend these Terms at any time. Continued use of RedCap Task and RedCap Tasker constitutes acceptance of these changes.
14. Third-Party Links and Content
Links to third-party websites or resources on the platforms are provided for convenience only. We bear no responsibility for the content or practices of such third-party sites.
15. Termination
We reserve the right to terminate or restrict access to RedCap Task and RedCap Tasker at our discretion, without prior notice.
16. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in the applicable jurisdiction.
17. General Provisions
These Terms constitute the entire agreement between you and the Company concerning the use of RedCap Task and RedCap Tasker. The invalidity of any provision does not affect the validity of the remaining provisions.
18. Contact Information
For any inquiries or concerns regarding these Terms, please contact EASYCLOUDTECH INC at [cs-a@redcaptask.com].
服务条款
Welcome to our home services platform RedCap Task, RedCap Tasker (hereinafter referred to as the "Platform"). Please read these Terms of Service (hereinafter referred to as the "Terms") carefully before using this Platform. By registering as a user or using any part of this Platform, you agree to comply with these Terms. If you do not agree to these Terms, please do not use this Platform.
1. Platform Services
Our Platform provides an online marketplace that connects customers seeking home services with service providers (hereinafter referred to as "Service Providers" "Tasker") who offer home services. As an intermediary platform, we do not directly participate in any transactions and are not service providers.
2. Age Requirement
Users must be at least 18 years old to use this Platform. By using this Platform, you represent and warrant that you meet this age requirement.
3. User Accounts
To use this Platform, you need to register a user account. You agree to provide truthful, accurate, complete information and promptly update it when it changes. You are responsible for protecting your account information and password and for all activities that occur through your account.
4. User Conduct
As a user, you agree to comply with all applicable laws and regulations and not engage in any unlawful, fraudulent, or abusive behavior while using this Platform. You shall not disseminate viruses, malware, or any other content that may harm the Platform. We reserve the right to remove inappropriate content and suspend or terminate user accounts at any time.
5. Service Providers
Service Providers must comply with all Platform regulations. Service Providers must ensure that they possess the necessary skills, qualifications, and licenses to provide their services. The Platform reserves the right to verify the qualifications of Service Providers and review their service quality at any time.
6. Payments and Refunds
All credit card payments made through this Platform will be processed by our designated third-party payment processor.
All refund requests will be handled according to the Tasker's refund policy. For more information on Refund / Property damage Policies.
7. Third-Party Service Providers（Service Quality and Disputes）
This Platform makes no express or implied warranties regarding the quality of services provided by Service Providers. In the event of a dispute, users and Service Providers should first attempt to negotiate amicably. If the dispute cannot be resolved, mediation may be requested from the Platform. In necessary cases, users and Service Providers reserve the right to seek legal recourse to resolve disputes.
Our platform serves solely as an intermediary connecting customers with third-party domestic service providers. In relation to third-party service providers, we shall not be held responsible for the following:
a) The quality, reliability, and satisfaction of the services provided by third-party service providers;
b) The accuracy, completeness, and reliability of the qualifications, experience, and evaluations of service providers;
c) Contractual relationships, contract performance, and dispute resolution between users and service providers;
d) Any loss, damage, or liability arising from the actions of third-party service providers (including but not limited to negligence, breach of contract, tort, etc.).
e) We will not assume any legal responsibility for any transactions that occur outside of the platform orders.
We strongly recommend that users carefully review the qualifications, experience, and evaluations of service providers before hiring them, if need the contract, please ensure that contract terms are clear and comprehensive when entering into an agreement with service providers to protect the rights and interests of both parties.
8. Intellectual Property
The Platform and its content, features, and design (including but not limited to icons, logos, text, images, audio, video, software, and other materials) are the property of us and/or our licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not copy, distribute, transmit, sell, license, modify, translate, create derivative works, or otherwise use any part of the Platform without our express written permission.
9. Disclaimer
The Platform and all its content, features, and services are provided on an "as is" and "as available" basis, without any express or implied warranties. To the fullest extent permitted by applicable law, we make no warranties as to the accuracy, completeness, reliability, availability, security, and error-free nature of the Platform and its content, features, and services.
10. Limitation of Liability
In no event shall we or our affiliates, directors, employees, and agents be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with the use of or inability to use the Platform and its content, features, and services, even if we have been advised of the possibility of such damages.
To the extent permitted by law, we shall not be held responsible for any of the following:
a) Any direct, indirect, special, incidental, punitive, consequential damages or any other damages arising from the use or inability to use the services, information, products, or materials provided on our platform;
b) Loss of revenue, loss of profit, loss of goodwill, loss of data;
c) Losses resulting from service interruptions, equipment damage, or system failures;
d) The actions of users or third-party service providers, including but not limited to negligence, breach of contract, tort, etc.;
e) Any transactions or communications outside of the platform that have not been explicitly approved by us.
f) If the actions of users or third-party service providers result in personal injury or physical assault to any party, or lead to online public opinion attacks, the platform and company shall not bear any legal responsibility. However, we have an obligation to cooperate with legal investigations and related matters.
11. Privacy Policy
By using this Platform, you agree that we may collect, use, disclose, and process your personal information in accordance with our Privacy Policy. Please refer to our Privacy Policy for detailed information on how we handle your personal information. Read more.
12. Third-Party Links
The Platform may contain links to other websites or resources. These links are provided for your convenience only, and we are not responsible for the content, products, services, or other materials available on such third-party websites or resources. We recommend that you review the terms of service and privacy policies of any third-party websites or resources before accessing them.
13. Modification of Terms
We reserve the right to modify these Terms at any time. Any modifications will become effective by updating the "Last Updated" date at the top of these Terms and posting the modified Terms on the Platform. You are responsible for regularly reviewing these Terms. Your continued use of the Platform constitutes your acceptance of the modified Terms.
14. Applicable Law and Jurisdiction
These Terms and their interpretation, enforcement, and dispute resolution shall be governed by the laws of the United States. You agree that, for any disputes arising out of or relating to these Terms, you and we agree to submit to the jurisdiction of the state or federal courts located within the applicable state.
15. Miscellaneous
If any part of these Terms is determined to be invalid or unenforceable, that part shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The failure or delay in exercising any right under these Terms shall not be deemed a waiver of that right.
16. Pet Care and Liability for Living Entities
The Platform does not assume responsibility for any potential losses arising from pet care services or other services involving living entities. The Platform can assist users in conducting background checks on various domestic or other personal services, but cannot guarantee the veracity of the information.
17. Disclaimer of Service Quality
The Platform does not guarantee the quality, content, or demeanor of the services provided by service providers. Any service-related issues should be amicably resolved between the user and the service provider, as the services are not provided by the Platform.
18. Right to Litigation
The Company reserves the right to initiate legal proceedings against any party (user or service provider).
Disclaimer: Pet Boarding, Grooming Services and more
Risk Disclosure for Live Services: The pet boarding and grooming services provided through our platform may carry unforeseeable risks. While we require service providers to adhere to the highest professional standards and diligent operating procedures, it's important for pet owners to understand that unpredictable and irreversible incidents can occur during the provision of live services.
Liability Disclaimer: In the event of any irreversible or unforeseeable accidents occurring during the provision of live services such as pet boarding and grooming, our platform and company shall bear no legal responsibility. We advise pet owners to carefully consider potential risks before opting for such services and consult professional advice if necessary.
Service Provider Responsibility: Note that service providers may assume responsibility in accordance with their independent service agreements, insurance terms, and operational policies. Pet owners should communicate directly with service providers to understand their terms of service and scope of responsibility.
Risk Mitigation Measures: We encourage both pet owners and service providers to jointly take appropriate precautionary measures to minimize any potential risks.
19. Contact Information
For inquiries or concerns about these Terms, contact EASYCLOUDTECH INC at [cs-a@redcaptask.com]
退款及财产损失政策
Attention: This clause applies only to orders booked and paid (online or offline) through the platform software. If service personnel or users privately arrange and complete transactions outside the platform, neither the platform nor the company will handle any related policy, and will not assume any legal responsibility for any circumstances that occur.
We highly value your satisfaction and are committed to providing you with high-quality, reliable services. To ensure your interests are protected, this guarantee aims to provide you with a greater sense of security and confidence when using our platform.
Satisfaction Guarantee policy:
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Service Quality: All service providers on our platform are required to go through strict review and certification processes. We continuously monitor the quality of their services and ensure they adhere to our industry standards and service guidelines. If you are unsatisfied with the service provider's quality, please contact our customer support team within 7 days of service completion. We will investigate and take appropriate measures to resolve your issue. No appeals will be processed by the platform after 7 days from the end of the service.
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Refund Policy: If, after investigation, we determine that the service provider failed to fulfill their service commitment or you have reasonable complaints about the services provided, we will offer you a refund based on the specific situation. The refund amount will be determined based on the service provider's performance and the severity of the issue. Please contact our customer support team within 7 days of service completion. We will conduct an investigation and take appropriate measures to resolve your issue. The platform will not handle any appeals after 18 days from the end of the service.
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Service Provider Replacement: If you are dissatisfied with the service provider, you can request to cancel the order on our platform and select a new service provider. Please note that you must adhere to the service provider's refund policy, and any forfeited deposits will be subject to negotiation between the third party and the user for a refund.
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Customer Support: Our customer support team is always available to help you. If you have any questions or concerns, please feel free to contact us. You can reach us via phone, email, or online chat. We will respond to your inquiries as soon as possible and strive to provide you with solutions.
Property Damage Guarantee policy:
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Insurance Coverage: We require all service providers on our platform to have valid and legal insurance (not guaranteed for every service provider). This includes insurance for property damage. If you encounter any property damage during the service, please contact our customer support team immediately.
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Claim Process: In the event of property damage, please contact our customer support team within 48 hours of the incident via phone, email, or online chat. Provide a detailed description of the damage and relevant evidence (such as photos, videos, etc.). We will promptly process your claim request and coordinate with the service provider's insurance company. No appeals will be processed by the platform after 7 days from the end of the service.
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Compensation Amount: Based on the specific situation and the insurance company's assessment, we will strive to ensure you receive reasonable compensation. Please note that the compensation amount may be subject to the insurance company's terms and conditions.
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Customer Support: Our customer support team is always available to help you. If you have any questions or concerns, please feel free to contact us. We will respond to your inquiries as soon as possible and strive to provide you with solutions.
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Special Event Complaints: Please contact customer service within 7 days. When the platform customer service intervenes in special events for mediation between both parties, after a thorough investigation, if the service provider is confirmed to be at fault but is unable to fulfill compensation obligations, the platform may provide appropriate compensation to the user within the legal scope (up to $1,000). The platform reserves the right to decide the compensation price and retain the right to initiate legal action, insurance claims, or collections litigation against both parties. No appeals will be processed by the platform after 7 days from the end of the service.
Disclaimer: Pet Boarding, Grooming Services and more
Risk Disclosure for Live Services: The pet boarding and grooming services provided through our platform may carry unforeseeable risks. While we require service providers to adhere to the highest professional standards and diligent operating procedures, it's important for pet owners to understand that unpredictable and irreversible incidents can occur during the provision of live services.
Liability Disclaimer: In the event of any irreversible or unforeseeable accidents occurring during the provision of live services such as pet boarding and grooming, our platform and company shall bear no legal responsibility. We advise pet owners to carefully consider potential risks before opting for such services and consult professional advice if necessary.
Service Provider Responsibility: Note that service providers may assume responsibility in accordance with their independent service agreements, insurance terms, and operational policies. Pet owners should communicate directly with service providers to understand their terms of service and scope of responsibility.
Risk Mitigation Measures: We encourage both pet owners and service providers to jointly take appropriate precautionary measures to minimize any potential risks.
To ensure you fully understand our Satisfaction Guarantee, we recommend that you carefully read our "Terms of Service" and "Privacy Policy". If you have any questions, please feel free to contact us [cs-a@redcaptask.com].
Accessibility Policy:
Preamble:
easycloudtech inc (hereinafter referred to as "we" or "our") recognizes the integral role of digital technology in daily life and affirms that everyone should have an equal right to access and utilize our online resources. In our endeavor to ensure that all individuals, especially those with disabilities, enjoy our products and services, we have adopted a set of accessibility measures.
1. Accessibility Goals:
Our aim is to ensure that the easycloudtech inc website and software adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. We strive to ensure that all content and functionalities are accessible and usable to everyone.
2. Key Features:
a) Our website and software support keyboard navigation, making it user-friendly for those unable to use a mouse. b) The content of our website can be zoomed in or out to cater to diverse visual needs. c) We work diligently to ensure website and software content is compatible with screen readers.
3. Feedback and Improvements:
If you encounter any accessibility issues while using our products or services, or have suggestions on how we can improve our accessibility, please contact us at [cs-a@redcaptask.com]. We highly value your feedback and will make our utmost efforts to address your concerns promptly.
4. Continuous Effort:
We commit to continuously monitoring and evaluating the accessibility of our website and software. We will conduct regular internal reviews and make necessary improvements to ensure our digital resources are user-friendly and accessible to all.
Thank you for choosing us and supporting our efforts in accessibility.
RedCap Ticket Purchase Agreement
Effective Date: December 2, 2022
1. Introduction
Welcome to the RedCap Ticket service, provided by EASYCLOUDTECH INC (“the Company”). Through RedCap Ticket, users (“Users”) can purchase tickets, and event organizers (“Event Organizers”) can create, promote, and sell tickets for events. These Terms of Service (“Terms”) apply to all users of the RedCap Ticket platform and incorporate the Company’s Privacy Policy and other referenced policies.
2. Acceptance of Terms
By accessing or using RedCap Ticket, you agree to comply with these Terms(include Terms of Use, Privacy Policy). Your continued use of the service signifies that you have read, understood, and accepted these Terms, the Privacy Policy, and any other applicable policies.
3. Roles of Users and Event Organizers
- User: An individual or entity purchasing tickets or attending events through the RedCap Ticket platform.
- Event Organizer: An individual or entity using the RedCap Ticket platform to create, promote, and sell tickets for events.
4. Responsibilities of Event Organizers
Event Organizers are responsible for ensuring that their events comply with all applicable laws, regulations, and rules, and for obtaining all necessary licenses and permits required for their events.
5. Privacy and Data Handling
The Company is committed to protecting the personal data of Users, and all data handling is conducted in accordance with the Privacy Policy. The Company may provide Event Organizers with certain user information (such as names and contact details) when necessary, and Event Organizers are responsible for safeguarding this information.
6. License to Use the Platform
We grant Users and Event Organizers a limited, non-exclusive, non-transferable license to use RedCap Ticket, subject to these Terms.
7. Transactional Risks and Dispute Resolution
All transactions and disputes between Users and Event Organizers are the responsibility of the respective parties. The Company is not responsible for intervening in such disputes unless necessary for mediation purposes.
8. Disclaimer of Warranties and Limitation of Liability
RedCap Ticket is provided “as is” without any warranties, express or implied. The Company disclaims liability for any indirect or consequential damages arising from the use of the RedCap Ticket platform. The Company is not liable for any losses or disputes arising from the conduct of Users or Event Organizers.
9. Event Cancellations, Postponements, and Changes
- Cancellations: If an event is canceled, Users are entitled to a full refund. RedCap will process the refund once the Event Organizer returns the ticket proceeds.
- Postponements: If an event is postponed, Users may choose to retain their tickets for the rescheduled date or request a refund, subject to the Event Organizer’s policy.
- Changes: In the event of changes to the event time, location, or other details, RedCap will notify Users as soon as possible. Responsibility for such changes lies with the Event Organizer.
10. Refund Policy
Unless otherwise stated, ticket sales are final and non-refundable. For refunds related to event cancellations or postponements, the Company will process the refund after receiving the proceeds from the Event Organizer. Users are not entitled to refunds for personal reasons (e.g., incorrect purchase, failure to attend).
11. Ticket Resale and Waiting List
- Resale: Users are not permitted to resell or transfer tickets for commercial purposes. RedCap may allow ticket resale through a waiting list in certain circumstances.
- Waiting List: When an event is sold out, RedCap may enable a waiting list feature, allowing Users to offer unused tickets for sale. If another User purchases the ticket, the original User will receive a full refund.
12. Third-Party Websites and Content
RedCap Ticket may contain links to third-party websites. The Company is not responsible for the content, privacy policies, or practices of these third-party sites.
13. Service Fees and Refunds
RedCap charges service fees for ticket processing and platform maintenance. Service fees are non-refundable at the time of ticket purchase.
14. Termination and Modification of Terms
The Company reserves the right to terminate access to the RedCap Ticket platform or modify these Terms at any time. Any modifications will be published and communicated to Users in a timely manner.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of the jurisdiction in which the Company is located. Any disputes arising under these Terms will be resolved within this jurisdiction.
16. Event Participation Disclaimer
Users agree to voluntarily assume all risks associated with participating in events and release the Company from any liability for injury, loss, or damages incurred during the event.
17. Marketing Communications
By purchasing tickets through RedCap, Users consent to receiving marketing communications, including promotional materials via email or SMS. Users can opt-out of receiving such communications by contacting the Company.
18. Seat Selection
For certain events, Users may select specific seating areas when purchasing tickets. If seating arrangements change due to unforeseen circumstances, the Company will notify Users in advance and provide comparable seating where possible. The Company will strive to ensure that tickets purchased in the same order are seated together.
19. Health and Safety Protocols
All Users must comply with the health and safety protocols established by Event Organizers and venues (e.g., mask mandates, vaccination requirements). The Company is not responsible for Users being denied entry due to non-compliance with such protocols.
20. Special Terms for Outdoor Activities
- Risk Acknowledgment: Users acknowledge that outdoor activities involve inherent risks, including injury or death, and voluntarily assume all such risks. RedCap and Event Organizers are not liable for any losses or damages.
- Health Declaration: Users declare that they are in good health and fit to participate in their chosen activities. Any health concerns that may affect participation must be disclosed to the activity provider.
- Emergency Medical Consent: Users authorize Event Organizers to take necessary medical actions in case of an emergency, with the costs borne by the Users.
21. Data Encryption and Usage Rights
The Company encrypts all data related to ticket buyers and event organizers on the platform to ensure data security. The Company reserves the right to use such data for marketing purposes, analytics, and service improvements. Users and Event Organizers agree that the Company may anonymize the data for these purposes and send relevant marketing materials via email, SMS, or other channels to Users and Event Organizers.
22. User Disputes and Payment Method Recharge
- Compliance with Event Organizer Refund Policies: Users are required to comply with the Event Organizer’s refund policies after purchasing a ticket. If the User has any concerns or refund requests, they must first attempt to resolve the issue directly through the Event Organizer’s provided channels.
- Unauthorized Disputes: If a User initiates an unauthorized dispute with their bank or credit card company that contradicts the Event Organizer’s refund policies, RedCap reserves the right to request that the User withdraw the dispute and handle the matter in accordance with the Event Organizer’s refund policy.
- Malicious Disputes and Recharge: In the case of repeated malicious dispute claims that result in additional costs to the platform or Event Organizer, RedCap reserves the right to recharge the User's stored payment method to cover any costs incurred, including bank fees, legal fees, or other associated expenses. Such recharges will be conducted in accordance with the User's prior consent under the terms of service, ensuring that the platform and Event Organizer are protected from undue losses.
23. Contact Information
For any inquiries or concerns regarding these Terms, please contact us at [cs-a@redcaptask.com]